find quick answers to common questions about booking, travel, payments, and more. if you can't find what you're looking for, our support team is just a message away.
You can book instantly through our website or WhatsApp. Select your route, travel date, and preferred seat, then pay securely via MTN MoMo, Vodafone Cash, AirtelTigo Money, or card. Your e-ticket arrives via SMS within seconds.
Yes! Simply enter the passenger's full name and phone number during checkout. The ticket will be issued in their name, and all travel alerts will be sent to the number provided.
No. We accept digital tickets on your phone. Just show the SMS or PDF e-ticket at the terminal. Our staff will scan the QR code for quick boarding.
We accept MTN MoMo, Vodafone Cash, AirtelTigo Money, Visa, Mastercard, and cash at our terminal counters. All online payments are processed securely via Paystack.
Yes. Children under 5 travel free (no separate seat). Students with a valid ID enjoy a 10% discount on all routes. Seniors (65+) also qualify for discounted fares.
Absolutely. We use bank-grade encryption and partner with PCI-DSS compliant payment gateways. Your financial data is never stored on our servers.
Each passenger is allowed 1 carry-on bag (max 7kg) and 1 checked luggage (max 20kg). Extra luggage can be added during booking for a small fee, subject to vehicle capacity.
We recommend arriving at least 30 minutes before departure for check-in and luggage tagging. Boarding closes 10 minutes before the scheduled departure time.
Yes! All our premium mini-vans are equipped with free Wi-Fi, USB charging ports, individual reading lights, and air conditioning for a comfortable journey.
Cancellations made 24+ hours before departure receive a full refund. Cancellations within 24 hours incur a 20% processing fee. Refunds are processed to your original payment method within 3-5 business days.
Yes, date/route changes can be made up to 12 hours before departure, subject to availability. A small change fee may apply depending on fare differences.
We prioritize your safety and comfort. If we delay or cancel, you'll receive instant SMS alerts, free rebooking on the next available trip, or a full refund. We also provide refreshments for delays over 2 hours.
Our customer support team is available 7 days a week to assist you with any inquiries.